E-learnforma.com (“we,” “us,” or “our”) operates the online learning platform located at https://e-learnforma.com/ (the “Service”). This Privacy Policy explains how we collect, use, and protect the personal information of our users and learners (“you”).


 

1. Information We Collect

 

We collect information primarily to provide our educational services, manage your account, and process transactions.

 

1.1 Personal Data You Provide Directly

 

This data is collected when you register, enroll in a course, or interact with us:

  • Account Registration Data: Your full name, email address, and a securely hashed password.
  • Payment Data: If you purchase a course, we collect billing details (e.g., billing address, name on card). We do not store full credit card numbers; payment processing is handled securely by our third-party processor, [Insert Payment Processor Name, e.g., Stripe, PayPal].
  • Communication Data: Information you provide when contacting customer support or leaving reviews (e.g., your message content, support history).
  • Optional Profile Data: Any information you choose to add to your user profile, such as a profile picture, occupation, or brief biography.

 

1.2 Learning and Usage Data

 

This data is essential for delivering the Service and tracking your educational progress:

  • Course Progress Data: Your enrollment dates, quiz scores, assignment submissions, video watch time, module completion status, and certificates earned.
  • Usage Data: Details about how you access and use the Service, including the type of device, browser, time spent on pages, and referring URLs.

 

1.3 Automatic Data Collection (Cookies and Tracking)

 

We and our service providers use technologies like cookies, beacons, and scripts:

  • Cookies: Used for maintaining your session (keeping you logged in), remembering preferences, and tracking aggregated usage statistics.
  • Analytics: We use Google Analytics (or [Insert Other Analytics Tool]) to understand how users engage with the platform and improve the content and structure of our courses.

 

2. How We Use Your Information

 

We use your Personal Data for the following legitimate business and educational purposes:

  • To Provide and Maintain the Service: Creating and managing your account, granting access to courses, and tracking your progress.
  • To Process Transactions: Completing course purchases and sending invoices or receipts.
  • To Improve Courses and Content: Analyzing learning data (e.g., where students struggle) to enhance the quality of our educational offerings.
  • To Communicate With You: Sending service-related communications (account updates, payment confirmations), responding to support requests, and, with your consent, sending promotional materials or newsletters.
  • Security and Fraud Prevention: Protecting the integrity of the platform, preventing unauthorized access, and detecting fraudulent activity.

 

3. Sharing and Disclosure of Your Information

 

We share your information in limited circumstances, primarily to run our Service efficiently:

  • Instructors/Course Creators: The instructor of a course you enroll in will have access to your name, course progress, quiz scores, and submitted assignments for the purpose of grading, feedback, and student support.
  • Payment Processors: Your payment data is shared directly with [Insert Payment Processor Name] to complete your transactions.
  • Service Providers: We engage third-party companies to perform business functions, such as hosting, email delivery (e.g., [Insert Email Service Provider]), and technical support. They are permitted to use your data only as necessary to provide these services to us.
  • Legal Compliance: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of E-learnforma.com, or protect the safety of users or the public.

 

4. Data Security and Retention

 

  • Security: We employ industry-standard measures, including encryption (SSL), to protect your Personal Data against unauthorized access, disclosure, or destruction. However, remember that no method of transmission over the Internet is 100% secure.
  • Data Retention: We retain your Personal Data for as long as your account is active or as needed to provide you with the Service. We will retain and use your data to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

5. Your Data Protection Rights

 

Depending on your location and applicable law (e.g., GDPR, CCPA), you may have the following rights regarding your Personal Data:

  • Access and Correction: You can access and update most of your profile and account information directly through your account settings.
  • Erasure (Right to Be Forgotten): You have the right to request the deletion of your Personal Data. Please contact us to initiate this process. Note that we may need to retain certain information for record-keeping purposes (e.g., past purchases).
  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link in any marketing email you receive. You cannot opt out of critical service-related communications.
  • Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.


 

6. Children’s Privacy

 

Our Service is intended for individuals who are 18 years of age or older. We do not knowingly collect Personal Data from children under 13. If a parent or guardian becomes aware that their child has provided us with Personal Data without their consent, please contact us, and we will take steps to remove such information.


 

7. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Policy periodically.


 

8. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]